Troubleshooting

Q:Why can't I install Rising Personal Firewall in Windows 95?
A: In some operating systems (e.g. Windows 95) without WinSock2 support, Rising Personal Firewall cannot be installed. WinSock2 must be installed manually:

1.Open the Rising CD using Windows Explorer.
2.In the Tools directory, double-click WinSock2.exe to install.

Q: How can I prevent others from modifying my settings?
A: You can create a password to prevent others from modifying your settings and exiting the program. In Advanced Settings, check Password Protection and set a password.

Q: How can I maximize my computer's security?
A: Set the security level to High and disable unnecessary IP rules.

Q: Why are some programs still accessing the network even though I switched modes?
A: Programs that are already connected to the network will stay connected when you switch modes to avoid accidental disconnection. To maximize your security exit unnecessary programs before switching modes.

Q: I accidently chose to deny network access to an application. How can I allow access?
A: In Application rules, double-click the application to be modified and select "Allow" for the appropriate mode.

Q: Why can't I click the "Locate IP" button?
A: This feature locates the originating IP address of attacks to your computer. If no attacks have been detected, this feature is not available.

Q: The firewall has notified me about an attack. How can I find detailed information?
A: Click the "View Log" button and select "IP Events" to find detailed information on attacks.

Q: Why do my logs seem to be taking up so much disk space?
A: If any log records are not necessary, go to Standard Settings, and uncheck under "Create Logs" any logs that do not need to be recorded.

Q: All the prompt windows close too quickly. How can I extend the display time?
A: To view detailed information and stop the countdown, double-click the prompt window. You can change the default prompt display time in Advanced Settings.

Q: When I launch the program, an error message displays saying "Failure in Service Communication". What should I do?
A: Try restarting the program, or if this fails, re-install. If you continue to experience problems, please contact Rising.

Q: Why can't some PCs in the local network connect to my PC?
A: If any PC in your local network sends a virus-infected data packet to your PC, Rising Personal Firewall will identify it and deny the computer access to your PC temporarily. You can find the relevant IP address in the log.

Q: My Internet connection requires authentication, and my security setting is set to High. How can I establish a connection?
A: Add the IP of the authentication server to your dial-up software. You can also switch to Medium security level, but this will allow shared access to your system. We suggest that you only allow the authenticated server to share resources with you.

Q: Why can't I connect to a VPN server?
A: Check "Allow VPN" in IP rules. If you are using Microsoft's PPTP or L2TP, check the relevant boxes.

Q: How can I disable Windows Firewall in Windows XP SP2?
A: In the Start menu, click Run, type "Firewall.cpl", and then click "OK". On the General tab, click Off, and then click "OK".

Q: How can I connect to a LAN printer?
A: On the computer directly connected to the printer, set the firewall security level to Medium. Or, open Detailed Settings and in Trusted Zone, add the printer or the IP of the computer connected to the printer.